BHX Group ("we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and protect information you provide when you visit bhxgrp.com, submit forms, or communicate with us via SMS, email, or phone.
By using our website or submitting your contact information, you agree to the terms of this Privacy Policy and our Terms & Conditions.
1Information We Collect
Information You Provide Directly
- Full name and business name
- Email address
- Phone number (mobile and/or business)
- Business website URL
- Marketing budget range and business type
- Any messages or notes submitted through our contact or booking forms
Information Collected Automatically
- IP address and browser type
- Pages visited and time spent on site
- Referring URLs and device information
- Cookie and tracking data (see Section 9)
2How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your consultation request or inquiry
- To schedule and confirm appointments
- To send appointment reminders and follow-up communications
- To deliver marketing and lead generation services you have requested
- To send promotional SMS or email messages you have explicitly opted into
- To improve our website and service offerings
- To comply with legal obligations and carrier requirements
3SMS / Text Message Communications
⚠️ This section governs how BHX Group sends SMS messages and is required for A2P 10DLC compliance with U.S. mobile carriers including AT&T, T-Mobile, and Verizon.
Types of SMS Messages We Send
When you opt in, BHX Group may send you two types of text messages:
- Transactional / Non-Marketing: Consultation confirmations, appointment reminders, scheduling follow-ups, and responses to your direct inquiries.
- Marketing / Promotional: Special offers, service announcements, lead generation tips, and promotional updates — only if you have separately opted in to receive these.
Message Frequency
Message frequency varies based on your engagement and the services you've requested. You may receive up to 4–8 messages per month depending on active campaigns or consultations.
Message & Data Rates
Message and data rates may apply. Contact your wireless carrier for details about your plan.
Carrier Disclaimer
Carriers are not liable for delayed or undelivered messages. BHX Group is not responsible for message delivery failures caused by carrier network issues, technical errors, or incorrect phone numbers provided by the user.
4How We Obtain Your Consent
BHX Group collects SMS consent through the following methods only:
- Web Form Opt-In: You check an unchecked consent checkbox on our contact or booking form at bhxgrp.com. The checkbox is never pre-selected.
- Verbal Opt-In: During a sales or onboarding call, where consent is explicitly confirmed and documented.
- Keyword Opt-In: By texting a keyword (e.g., START or JOIN) to our business number.
Consent to receive SMS messages is not a condition of purchasing any service. You may opt out at any time without affecting your access to our services.
5Opt-Out Instructions
You may opt out of SMS communications at any time using any of the following methods:
Via Text Message
Reply to any SMS from BHX Group with one of the following keywords:
STOP
CANCEL
QUIT
END
UNSUBSCRIBE
After texting STOP, you will receive one final confirmation message and no further SMS messages will be sent to your number.
Need Help?
Reply HELP to any of our messages for assistance, or contact us directly:
Re-Subscribing
If you have opted out and wish to receive messages again, you may re-submit your consent via our website form or text START to our business number.
6Data Sharing & Third Parties
🚫 BHX Group does not sell, share, rent, or trade your mobile phone number or SMS opt-in consent data with any third parties for marketing purposes. This is a strict policy required for A2P 10DLC compliance.
We may share your information only in the following limited circumstances:
- Service Providers: Platforms we use to operate our business (e.g., GoHighLevel CRM, Google Ads, Meta Business Suite) — strictly for delivering services to you and bound by confidentiality obligations.
- Legal Requirements: If required by law, court order, or government authority.
- Business Transfer: In the event of a merger, acquisition, or sale of assets, your data may be transferred — you will be notified in advance.
Under no circumstances will your mobile number or SMS consent be sold to or shared with third-party marketers, advertisers, or data brokers.
7Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include:
- SSL encryption on all web forms and pages
- Restricted access to personal data within our team
- Secure CRM storage with access logging
- Regular review of data handling practices
While we take reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.
8Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Correction: Request that we correct inaccurate or incomplete data.
- Right to Deletion: Request that we delete your personal data, subject to legal obligations.
- Right to Opt-Out: Opt out of SMS or email marketing at any time (see Section 5).
- Right to Data Portability: Request your data in a machine-readable format.
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
9Cookies & Tracking
Our website uses cookies and similar tracking technologies to improve user experience, analyze traffic, and support advertising campaigns including Google Ads and Meta Ads.
- Essential Cookies: Required for the website to function properly.
- Analytics Cookies: Help us understand how visitors use the site (e.g., Google Analytics).
- Advertising Cookies: Support conversion tracking for paid ad campaigns (Google, Meta).
You can control cookie settings through your browser preferences. Disabling cookies may affect site functionality.
10Children's Privacy
Our services are intended for business owners and marketing professionals. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has submitted information to us, please contact us immediately at [email protected] and we will promptly delete it.
11Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, carrier requirements, or applicable law. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page
- Post a notice on our website
- Notify active SMS subscribers via text where required
Your continued use of our services after any changes constitutes your acceptance of the updated policy.
12Contact Us
If you have questions about this Privacy Policy, want to exercise your data rights, or need help opting out, please reach out: